Refund Policy

Last updated: October 27, 2026 Effective: at the launch of vowberry.com

This policy explains when and how you can cancel a purchase on vowberry.com and get your money back. It is part of our Terms of Service. To ask for a refund, email support@vowberry.com from the address on your account. Purchases are sold through Link, Stripe’s checkout service, as the merchant of record (see section 4 of the Terms): Link sends your receipt, and you can also take a payment question to Link support.

1. Credit packs (invitation editor)

  • Unused credits: 14 days. Within 14 days of buying a credit pack you can get a refund for the credits from that pack you have not used. The refund is the pack price divided by the number of credits in the pack, times the unused credits. If you have not used any, you get the full payment back.
  • Used credits. Each AI result and each HD download is digital content delivered right away at your request. At checkout, a required checkbox asks you to agree that the service starts before the 14-day withdrawal period ends and to acknowledge that you lose the right of withdrawal for each credit you use. Our order confirmation email confirms this. Used credits are therefore not refundable, but the 14-day refund for unused credits still applies.
  • Technical failures. If an AI result or an HD download fails because of a technical error on our side or a provider’s, the credit goes back to your balance automatically.

2. Wedding websites (Select and Cinematic)

  • Before you publish: 14 days, full refund. Within 14 days of payment, as long as the site has not been published, you can cancel and get the full payment back.
  • Publishing starts the service. When you publish the site, or when a publish date you scheduled arrives, the service starts with your consent.
  • After publishing, in the EU and the UK. If you are a consumer living in the EU or the UK, you can still withdraw within 14 days of payment after the site is published. We then deduct the value of the service already provided: the price multiplied by the share of the site’s online period that has passed by the day we receive your notice. The online period runs from the first publication until 12 months after the main wedding date.
  • After publishing, elsewhere. Outside the EU and the UK, the 14-day full refund applies until the site is published.

3. The Cinematic upgrade

  • On a site that is not published yet: the wedding website rules above apply; within 14 days of payment you get the upgrade price back in full.
  • On a site that is already live: the upgrade is applied to your site as soon as you pay, so the service is fully performed and the right of withdrawal ends with the payment.

4. How to cancel

Email support@vowberry.com and tell us what you want to cancel (the credit pack or the wedding website) and the purchase date. You can also use this model withdrawal form:

To Nordic Landing OÜ, Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626 Estonia, support@vowberry.com:

I hereby give notice that I withdraw from my contract for the provision of the following service: [credit pack or wedding website]

  • Ordered on: [date]
  • Name: [your name]
  • Address: [your address]
  • Signature (only if sent on paper)
  • Date: [date]

A clear statement by email is enough; you do not have to use the form.

5. When the money comes back

We refund within 14 days of receiving your request, to the payment method you used, without any fee. Link, which processed your payment, sends you the refund notice. The time it takes to appear on your statement depends on your bank or card issuer.

6. Payment disputes

Stripe handles payment disputes (chargebacks) for purchases sold through Link. If a wedding website is refunded in full, withdrawn from, or a payment dispute is decided in your favor, the site and its RSVP form are suspended. We may keep the site and RSVP data in restricted form for 30 days from the suspension to correct a dispute or meet legal claims, then delete or anonymize it as our Privacy Policy describes.

7. Your consumer rights

If you buy as a consumer, the mandatory consumer protection law of the country where you live takes precedence over this policy.

Contact

Nordic Landing OÜ Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626 Estonia Email: support@vowberry.com